Return Policy

We maintain a 14-day return policy. This means that you have 14 days from the date of delivery of your item to request a return.

To be eligible for a return, the item must be in the same condition in which it was received, unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase, such as a receipt or order confirmation, is also required.

To initiate a return, please contact us at support@eleveshops.com.

If your return request is approved, we will provide you with a return shipping label, along with instructions regarding how and where to send your return package. Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, you may contact us at support@eleveshops.com.

Damages and Issues

Please inspect your order immediately upon receipt. If an item is defective, damaged, or if you receive an incorrect item, you must contact us promptly so that we may evaluate the issue and, where appropriate, provide a resolution.

Size Exchanges

We understand that a different size may be required when purchasing apparel online.

Requests to exchange an item for a different size of the same style must be submitted within 14 days of delivery.

To qualify for a size exchange, the item must:

• Be unworn and unused;
• Have all original tags attached;
• Be in new and resalable condition; and
• Be returned in its original packaging.

Upon receipt and inspection of the returned item, you may place a new order for the desired size.

Refunds

The refund will be issued to the original payment method used for the purchase within 15 business days. Please note that additional processing time may be required by your bank, credit card issuer, or payment provider before the refund is reflected in your account.

If more than 15 business days have elapsed since the approval of your refund and you have not received it, please contact us at support@eleveshops.com.